Use this article if:

• You cannot access a course
• A course will not load
• You see Login to enrol even though you are signed in
• You want to keep a course open or return to it later
• You need additional lesson resources
• You need written transcripts or accessibility support
• You are a supported learner and are unsure whether you must follow recommended courses

Check your course access first

If you cannot access a course, first check:

• You are signed in to the correct Greenbeam account
• You are using the correct Greenbeam environment or instance
• You enrolled in the course successfully
• The course is available to your organisation, cohort, or program
• Your browser session is working correctly

If you created your account using Google, LinkedIn, or another sign-in method, use the same method when logging back in.

If you see Login to enrol

The Login to enrol button may appear if your browser session is not being recognised.

Try the following:

1. Log out of Greenbeam.
2. Close other Greenbeam browser tabs or windows.
3. Clear your browser cache and cookies.
4. Log back in.
5. Return to the course and try again.

Helpful hint: Multiple open tabs can confuse browser sessions. Use one Greenbeam tab while enrolling or launching course content.

If your course will not load

If a course is slow to load or does not open:

• Refresh the page
• Clear your browser cache and cookies Clear cache & cookies - Computer - Google Account Help
• Try an incognito or private browser window 
• Confirm your internet connection is stable
• Try using Google Chrome if another browser is causing issues

If the course still will not load, record the course name, page URL, and any visible error message and log a .

Keeping your courses open

If you need to pause your learning, you can usually return to enrolled courses later through your dashboard or learning area.

Look for a section such as:

• My courses
• Enrolled courses
• Dashboard
• Learning dashboard

Source content previously referenced the path Dashboard > My courses > Enrolled. Confirm the current Greenbeam labels before publishing.

Additional resources for lessons

Additional resources for lessons are usually available inside the lesson itself.

Check the Materials tab or lesson resource area for files, links, downloads, readings, or supporting documents.

Helpful hint: Lesson resources may be attached to individual lessons rather than the course homepage, so check inside the specific lesson you are working on.

Course transcripts and accessibility support

Written transcripts may be available for some courses inside the course content.

If you need a transcript for a specific lesson and it is not available, you may need to request support.

If you're using Google Chrome, you should be able to enable live captions:

1. Open Chrome.
2. Select the three-dot menu.
3. Open Settings.
4. Go to Accessibility.
5. Turn on Live Caption.

Do supported learners have to follow recommended course matches?

Recommended courses may be based on assessment results, program goals, or learner support needs.

These recommendations are intended to guide you. They do not necessarily mean you must enrol only in those courses.

If you are part of a supported cohort or program, check whether your organisation has specific learning requirements before changing pathways.

If you still need help

If you still cannot access course content, lesson materials, transcripts, or enrolled courses, log a ticket via the ChatBot and include the course name, lesson name, browser used, and any screenshots or error messages.