Make sure you're signing in using the same method you used when your account was created.

For example, if you originally signed up using Google, you'll need to continue signing in with Google. Using a different sign-in method, such as LinkedIn, may prevent you from accessing your account and courses.

Check you're using the correct Greenbeam environment

Many organisations have their own Greenbeam environment.

Before attempting to sign in:

• If you were invited by your organisation, employer, or training provider, make sure you're using the same Greenbeam link that was provided in your invitation.
• If you're accessing Greenbeam directly, use the appropriate regional platform:
  • UK: https://uk.greenbeam.app
  • Australia: https://greenbeam.app

Clear your browser cookies

Stored browser cookies can sometimes prevent courses from loading correctly.

Clear your browser's cookies, then sign in again and try opening the course.

If you've confirmed you're using the correct sign-in method and environment but still can't access your course, it may require technical assistance.

Log a ticket via the ChatBot so the support team can investigate the issue.