If you can't select a drop-down menu while using Greenbeam, the issue may be related to your browser, device, or a temporary platform issue.

Before contacting Support, try the following:

• Refresh the page.
• Close and reopen your browser.
• Clear your browser cache and cookies.
• Try using an incognito or private browsing window.
• Use the latest version of Google Chrome.
• Disable any browser extensions that may interfere with forms.
• If possible, try a different browser or device.
• Check that your internet connection is stable.

If the drop-down is part of a registration or profile form, make sure all required fields above it have been completed, as some options may not become available until earlier information has been entered.

If the drop-down appears blank or doesn't respond when clicked, try zooming your browser back to 100% or using a different browser. Display scaling or browser extensions can occasionally affect interactive form fields.

If the issue continues, log a ticket via the Greenbeam ChatBot and include:

• The page where the issue occurred
• The name of the drop-down field (if known)
• A screenshot or screen recording of the issue
• Your browser and device
• The steps you took before the problem occurred