I didn't receive a verification email

If you haven't received your Greenbeam verification email, there are a few common reasons why it may not have arrived.

Check your spam or junk folder

Verification emails can sometimes be filtered into your spam or junk folder. Check these folders before requesting another email.

Wait a few minutes

Email delivery can occasionally be delayed. Wait a few minutes before requesting another verification email.

Check your email address

Make sure you registered using the correct email address and that you're checking the correct inbox.

Work or government email addresses

If you're using a work, education, or government email address, your organisation's email security or firewall may delay, quarantine, or block automated emails.

If possible, check with your IT team to confirm that emails from Greenbeam are allowed.

If you're trying to reset your password rather than verify your account, password reset emails are only sent to accounts that use an email address and password. If you normally sign in with Google or LinkedIn, continue using that sign-in method instead.

Still haven't received the email?

If you've checked the above and still haven't received your verification email, log a ticket via the ChatBot and include:

• The email address associated with your account.
• Whether you're waiting for a verification email or a password reset email.
• The date and time you requested the email.
• Whether you're using a personal, work, or government email address.

If your issue persists, log a ticket via the ChatBot.

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