I didn't receive my certificate. How can I get a copy?

I didn't receive my certificate. How can I get a copy?

If you've completed a course but didn't receive your certificate, there are two ways to access it.

Download your certificate

If you can still access the course:

  1. Sign in to Greenbeam.
  2. Open your completed courses.
  3. Select the course you've completed.
  4. Download your certificate from the course page.

Request a copy

If you can't access the course or your certificate is unavailable, log a ticket via the ChatBot to request assistance.

Idea
When contacting support, include the name of the course and, if possible, the approximate date you completed it. This will help locate your certificate more quickly.