If you're having trouble logging in to Greenbeam, the issue is often caused by using a different sign-in method or accessing a different Greenbeam environment from the one where your account was created.

Check you're using the correct Greenbeam environment

Many organisations have their own Greenbeam environment.

Before attempting to sign in:

• If you were invited by your organisation, employer, or training provider, make sure you're using the same Greenbeam link that was provided in your invitation.
• If you're accessing Greenbeam directly, use the appropriate regional platform:
  • UK: https://uk.greenbeam.app
  • Australia: https://greenbeam.app

Check your sign-in method

Greenbeam accounts can use different sign-in methods depending on how they were set up.

You may sign in using:

• Email address and password
• Google
• LinkedIn

Some organisations only allow users to sign in with an email address and password. In these environments, Google or LinkedIn sign-in options may not be available.

You must use the same sign-in method that was used when your account was created.

If you're unsure which sign-in method your account uses, try the available sign-in options on your Greenbeam login page. If you were invited by your organisation, use the sign-in options provided on that page rather than creating a new account.

If you're using an email address and password

If your account uses an email address and password:

• Check that you've entered the correct email address.
• Check that your password is correct.
• If you've forgotten your password, use the Forgot password option to request a password reset.

Still can't log in?

If you're still unable to access your account, log a ticket via the ChatBot and include:

• The email address associated with your account.
• The sign-in method you're attempting to use.
• The exact error message you're seeing.
• A screenshot of the issue, if possible.

If your issue persists, log a ticket via the ChatBot.