If your Greenbeam account is locked and you cannot sign in or reset your password, you'll need assistance from the Support team to regain access.

Log a support ticket via the Greenbeam ChatBot and include:

• The email address linked to your account
  
• Which region you are trying to access:
  
• UK: https://uk.greenbeam.app 
• Australia: https://greenbeam.app
• A brief description of the issue
• Any error messages you are seeing

The Support team will investigate the issue and contact you by email to help restore access to your account.

Before logging a ticket, make sure you are signing in to the correct Greenbeam environment and using the same sign-in method (email and password, Google, LinkedIn, or another provider) that you used when creating your account.

If your account remains locked, log a ticket via the ChatBot and Support will contact you via email to resolve the issue.