If your course progress appears to be missing, the most common cause is that you've signed in to a different Greenbeam environment.

Check you're using the correct Greenbeam environment

Many organisations have their own Greenbeam environment.

Before attempting to sign in:

• If you were invited by your organisation, employer, or training provider, make sure you're using the same Greenbeam link that was provided in your invitation.
• If you're accessing Greenbeam directly, use the appropriate regional platform:
  • UK: https://uk.greenbeam.app
  • Australia: https://greenbeam.app

Course and assessment progress is stored within the environment where you completed your learning and may not appear if you sign in to a different environment.

If you've confirmed you're using the correct environment but your progress is still missing, log a ticket via the ChatBot so the support team can investigate.