Password reset & recovery

Password reset & recovery

You can reset your password by clicking "Forgot password" on the sign in screen:
  1. Australia: https://accounts.greenbeam.app/login/potential
  2. UK: https://uk-accounts.greenbeam.app/login/potential


If you requested a password reset but did not receive an email:
  1. Check your spam or junk folder.
  2. Wait a few minutes and try again.
  3. Confirm you are using the correct email address.
  4. Confirm your account was created using email and password rather than Google, LinkedIn, or another sign-in provider. 

If you use a work or government email address, automated emails may be delayed, filtered, or blocked by your organisation.


Notes
Helpful hint: If you normally sign in with Google, LinkedIn, or another provider, use that same sign-in option instead of resetting your Greenbeam password.
If the issue continues, log a ticket via the ChatBot and include the email address linked to your account and the Greenbeam region you are trying to access.