Slow loading times or Error 504

Slow loading times or Error 504

If Greenbeam is loading slowly or you're seeing an Error 504 or connection timeout message, the issue may be caused by your internet connection, temporary platform demand, or scheduled platform updates.

At times, Greenbeam may experience slower response times if there are unusually high numbers of users accessing the platform or while maintenance and updates are being performed.

Before contacting support, try the following troubleshooting steps.

Refresh the page

Refresh your browser and allow the page a few moments to load. Temporary performance issues often resolve themselves after a short period.

Check your internet connection

A slow or unstable internet connection can affect page loading, assessments, videos, and other interactive content.

If possible:

  • Switch to a more stable network.
  • Avoid using public Wi-Fi where possible.
  • Pause large downloads or streaming on your network while using Greenbeam.

Use Google Chrome

Greenbeam is designed to work best in the latest version of Google Chrome.

If you're using another browser, try opening Greenbeam in Chrome.

Clear your browser cache

Old cached files can sometimes affect performance. Clear your browser cache and cookies, then close and reopen your browser before trying again.

Try an incognito or private browsing window

Browser extensions or stored website data can occasionally interfere with page loading. Using an incognito or private browsing window can help identify whether this is contributing to the issue.

Idea
If multiple pages are loading slowly, or you're receiving Error 504 messages across the platform, the issue may be temporary. Waiting a few minutes before trying again is often enough to resolve the problem.

Still having problems?

If the issue continues, log a ticket via the ChatBot and include:

  • The page you were trying to access.
  • The exact error message, including whether you received an Error 504.
  • A screenshot of the issue.
  • The browser and device you're using.
  • The date and time the issue occurred.

If your issue persists, log a ticket via the ChatBot.