System and performance
Video playback issues
If your lesson video starts playing but then freezes, buffers, or stops unexpectedly, the issue is usually related to your internet connection or video playback settings. Check your internet connection Video streaming requires a stable internet ...
Unauthorised or API error
If you receive an Unauthorised or API Error message while using Greenbeam, it's usually caused by an expired login session or cached browser data. Before contacting support, try the following steps. Sign out and sign back in Log out of Greenbeam ...
Slow loading times or Error 504
If Greenbeam is loading slowly or you're seeing an Error 504 or connection timeout message, the issue may be caused by your internet connection, temporary platform demand, or scheduled platform updates. At times, Greenbeam may experience slower ...
My aptitude test won't load
If your Greenbeam assessment or aptitude test won't load, don't panic. If a technical issue prevents you from completing your assessment, we can reset it so you can start again. This ensures your results aren't impacted by an assessment that couldn't ...
Common platform errors and troubleshooting
Resolve loading, performance, assessment, video, and system errors yourself quickly. If you still struggle, we're here to help. Use this article if you are experiencing: Slow loading pages Timeout or 504 errors Assessments that will not load Videos ...