Accounts, access and sign-in
How do I delete my Greenbeam account?
If you'd like to permanently delete your Greenbeam account and the data associated with it, you can submit a request through the appropriate support channel. You can request account deletion by: Logging a ticket via the Greenbeam ChatBot. Contacting ...
I didn't receive a verification email
If you haven't received your Greenbeam verification email, there are a few common reasons why it may not have arrived. Check your spam or junk folder Verification emails can sometimes be filtered into your spam or junk folder. Check these folders ...
I'm having trouble logging in
If you're having trouble logging in to Greenbeam, the issue is often caused by using a different sign-in method or accessing a different Greenbeam environment from the one where your account was created. Check you're using the correct Greenbeam ...
Sign-in doesn't recognise my existing account
If Greenbeam doesn't recognise your existing account when you try to sign in, it's usually because you're using a different sign-in method or accessing a different Greenbeam environment than the one your account was created in. Check you're using the ...
My profile doesn't exist or already exists
If Greenbeam tells you that your profile doesn't exist or already exists, it's usually because you're accessing a different Greenbeam environment from the one where your account was created, or you're using a different sign-in method than the one ...
I can't select a drop-down menu
If you can't select a drop-down menu while using Greenbeam, the issue may be related to your browser, device, or a temporary platform issue. Before contacting Support, try the following: Refresh the page. Close and reopen your browser. Clear your ...
I can't complete the registration process
If you're unable to complete the Greenbeam registration process, there may be an issue with your account details, your browser, or the registration link you are using. Before requesting support, try the following: Check that you have entered your ...
My account is locked
If your Greenbeam account is locked and you cannot sign in or reset your password, you'll need assistance from the Support team to regain access. Log a support ticket via the Greenbeam ChatBot and include: The email address linked to your account ...
How Greenbeam handles your data
Learn how Greenbeam protects your personal information and where to find more detail about its privacy practices. Greenbeam protects the personal information you provide through the platform. For more information about how Greenbeam collects, uses, ...
Password reset & recovery
You can reset your password by clicking "Forgot password" on the sign in screen: Australia: https://accounts.greenbeam.app/login/potential UK: https://uk-accounts.greenbeam.app/login/potential If you requested a password reset but did not receive an ...
Login, account, and sign-up issues
Resolve common sign-in, registration, verification, password, and account-access issues in Greenbeam. Use this article if you are experiencing any of the following: You cannot sign in to Greenbeam Your password reset is not working You did not ...