WYWM course troubleshooting
Using Oracle VM VirtualBox
Some learning activities use Oracle VM VirtualBox to run a virtual machine on your computer. A virtual machine lets you run a separate operating system in an isolated environment without making permanent changes to your main system. If you're having ...
Can I reset a test or quiz?
Whether a test or quiz can be reset depends on the type of assessment. Platform assessments Your platform assessments, such as: Aptitude Culture Fit Psychometric Learning Style can be reset if required. Course quizzes Some course quizzes have a ...
My quiz won't accept my answer
If you believe a quiz answer is incorrect or the quiz isn't accepting your answer, you can report the issue for review. Log a ticket via the ChatBot and include: The name of the course. The lesson or quiz name. The question you're having trouble ...
My course won't load
If your course is taking a long time to load or won't open, it's often caused by your browser's cached data. Clear your browser cache Try the following steps: Sign out of Greenbeam. Close all Greenbeam browser tabs and windows. Clear your browser's ...
The "Login to enrol" button isn't working
If the Login to enrol button isn't working, it's usually because your browser no longer recognises that you're signed in. Try the following steps: Sign out of Greenbeam. Close all Greenbeam browser tabs and windows. Clear your browser's cache. Sign ...
How long will my course stay open?
Greenbeam learning courses are self-paced, so you can learn at a schedule that works for you. If you need to take a break, your enrolled courses will usually remain available. There is no fixed end date, so you can return and continue your learning ...
I'm missing progress on the Certified Project Officer course
If you're missing progress within a module of the Certified Project Officer (CPO) course, don't worry, your progress hasn't been lost. This issue can occur because of changes to the way progress data is stored. Your learning records remain safely ...
I can't progress to the next lesson
If you can't move to the next lesson, first make sure you've completed the current lesson. Many courses require you to click Mark as Complete before the next lesson becomes available. What to check Return to your current lesson. Confirm you've ...
My course progress is missing
If your course progress appears to be missing, the most common cause is that you've signed in to a different Greenbeam environment. Check you're using the correct Greenbeam environment Many organisations have their own Greenbeam environment. Before ...
Accessing course marks and certificates
You can access your completed courses and course certificates from your Greenbeam account. To find your certificate: Sign in to Greenbeam. Open Dashboard. Select My Courses. Open Completed Courses. Select the course you've completed. Use the Download ...
Where are the additional resources for my lessons?
Additional resources for your lessons are available in the Materials tab within each lesson. The Materials tab may include supporting documents, downloads, links, or other resources that accompany the lesson content. Not every lesson includes ...
Where are the Pega Labs?
Pega Labs are no longer available within the Greenbeam platform. If you're completing a WithYouWithMe-delivered Pega course, you'll access practical labs and challenges through Pega Academy instead. Use the links and instructions provided within your ...
What is the complaints process?
If you'd like to make a complaint or raise a concern, the appropriate contact depends on what your complaint relates to. Complaints about course content If your complaint relates to the content of a course, such as the learning material, assessments, ...
What are the technical requirements for participating in a course?
To participate in most WithYouWithMe learning pathways, you'll need access to a computer that meets the following recommended requirements. Hardware Desktop computer, laptop, or notebook Internet connection 32-bit or 64-bit processor (Intel or AMD) 4 ...
I didn't receive my certificate. How can I get a copy?
If you've completed a course but didn't receive your certificate, there are two ways to access it. Download your certificate If you can still access the course: Sign in to Greenbeam. Open your completed courses. Select the course you've completed. ...
How long is my certification valid for?
The validity period of a certification depends on the course you completed. If your certificate has a validity period, it will be shown at the bottom of the certificate. Some certifications have an expiry date because technology, industry standards, ...
How do I download and run VirtualBox on my Mac?
Installing VirtualBox on macOS is different from installing it on Windows. To make the process easier, we've created a video tutorial that walks you through downloading, installing, and running VirtualBox on a Mac. Follow the video tutorial alongside ...
How do I access the Pega Academy Challenges?
Pega Academy challenges and labs are hosted on the Pega Academy website. If you're completing a Pega course through Greenbeam, use the challenge links provided within your course to access the relevant Pega Academy content. Support for Pega Academy ...
Power BI correlation plot error
When completing the Correlation in Power BI lesson, you may see the following error when building the correlation plot: Can't display this visual R script error. This error usually occurs because the corrplot package isn't installed in your R ...
Azure Lab says there is no space available
If you're trying to access an Azure Lab and receive a message indicating there is no space available, the lab has reached its current capacity. Lab availability is managed separately, so you'll need to contact support for assistance. The support team ...
I'm doing a Data Analytics course and need a work email address for Power BI
Some Data Analytics courses require you to sign in to Power BI using a work or organisational email address. If you don't have one, Microsoft offers a free Microsoft 365 Enterprise trial that provides a work email address you can use to access Power ...
I can't access my current course
Make sure you're signing in using the same method you used when your account was created. For example, if you originally signed up using Google, you'll need to continue signing in with Google. Using a different sign-in method, such as LinkedIn, may ...
Solve common issues, access resources and accessibility support
Resolve course access issues and find lesson materials, transcripts, accessibility options, and learning resources in Greenbeam. Use this article if: You cannot access a course A course will not load You see Login to enrol even though you are signed ...